Shipping policy

SHIPPING AND DELIVERY POLICY

This policy applies to orders placed on sabbab.in. SABBAB currently accepts and ships orders within India only. International shipping is not currently available.

ORDER PROCESSING

Most ready-to-ship orders are dispatched within two to three working days after order confirmation. Orders confirmed after 10 AM IST are processed from the next working day.

Raffia and handcrafted bags ordinarily require five to seven working days for dispatch because of their production and finishing requirements. Custom-made or personalised products may require a longer processing period depending on the approved customisation.

Working days exclude Sundays and national or public holidays (including 8–9 November 2026, 25 December 2026, 26 January 2027 and 22 March 2027). Cash on Delivery orders may be verified before dispatch. If stock is overbooked because of a technical or inventory-sync issue, confirmed prepaid orders may be given priority and SABBAB may cancel and refund an unavailable order.

DELIVERY TIME

After dispatch, orders are ordinarily delivered within 1–2 working days in Delhi NCR, 2–4 working days in metro cities and North India, 4–7 working days in the rest of India and 6–9 working days in the North-East. Delivery time is an estimate and is not guaranteed. We currently do not deliver to Bihar, Jammu & Kashmir, Ladakh, Andaman & Nicobar Islands and Lakshadweep.

Delivery may take longer because of PIN-code serviceability, public holidays, severe weather, natural events, transport or courier disruption, government action, operational restrictions or other circumstances beyond SABBAB's reasonable control.

SABBAB will reasonably assist the customer and coordinate with the courier if an order is materially delayed, but to the extent permitted by law SABBAB is not liable for indirect, incidental or consequential loss caused by a courier delay or an event outside its reasonable control.

SHIPPING CHARGES

Shipping is ₹99 per order for orders below ₹1,999. Orders of ₹1,999 and above ship free. This applies to prepaid and Cash on Delivery orders. Order value is calculated after discounts. The applicable shipping charge is shown at checkout before payment.

Cash on Delivery is offered as Partial COD only, and no COD fee is charged. A confirmation amount based on the final order value (after discounts and shipping) is paid online at checkout and the balance is paid in cash on delivery: ₹299 for orders up to ₹1,000; ₹499 for ₹1,001–₹2,000; ₹1,000 for ₹2,001–₹3,000; ₹1,500 for ₹3,001–₹4,000; ₹2,000 for ₹4,001–₹5,000; and ₹3,000 for ₹5,001–₹10,000. Orders above ₹10,000 are prepaid only. The exact amount is shown at checkout. Promotional shipping offers apply only when displayed on the website or at checkout.

TRACKING

Available tracking details will be sent using the email address or mobile number provided with the order after dispatch. Tracking information may take a short time to become active.

The customer is responsible for monitoring tracking updates and remaining available for delivery attempts.

DELIVERY ADDRESS AND CUSTOMER RESPONSIBILITY

The customer must provide a complete and accurate name, delivery address, PIN code and contact number.

An address change, delivery postponement or re-routing requested after dispatch cannot be guaranteed. Any additional courier cost resulting from customer-supplied incorrect information or a customer-requested change may be payable by the customer.

Customers should share a delivery OTP only after physically receiving the package. Where an OTP is disclosed prematurely, SABBAB's ability to resolve the matter will depend on the courier's records and investigation. To the extent an issue is caused by the customer's premature OTP disclosure, SABBAB will not be responsible for the resulting loss.

FAILED DELIVERY AND RETURN TO ORIGIN

If delivery fails because the customer is unavailable, the address is incorrect or incomplete, the customer refuses delivery, the Cash on Delivery amount is not paid, or the customer changes delivery directly with the courier, the shipment may be returned to SABBAB.

Where an applicable Partial COD confirmation amount has been collected as per the order-value slab at checkout, that paid Partial COD amount is non-refundable if delivery is refused or the remaining Cash on Delivery amount is not paid.

Actual forward and return courier charges may be deducted from any eligible balance. Re-shipping will be available only after the return and new shipping charges are paid. The treatment of any eligible balance will follow SABBAB's Return, Exchange, Refund and Cancellation Policy.

DAMAGED, TAMPERED, LOST OR INCORRECT SHIPMENTS

If a package arrives visibly damaged or tampered with, the customer should record photographs or an unboxing video before or while opening it.

A damaged, defective or incorrect shipment must be reported to care@sabbab.in or on WhatsApp +91 92058 11919 within 4 hours of delivery with the order number, clear unedited unboxing video of the product, outer packaging and shipping label as a mandatory video evidence.

ATTENTION - IMPORTANT NOTICE

Please read this carefully before you accept delivery. This protects you and SABBAB from being cheated by 3rd party courier partners.

  • For added security, we always place a SABBAB sticker and the AWB copy in the centre of both sides of the box.
  • Check for cuts, tears, re-sealing, or a sticker or AWB that looks opened or disturbed.
  • If you see this, do not accept the parcel. Call 9205811919 while the courier person is still at your location and has not left.
  • If a family member received the parcel without checking it, and you later feel the box looks tampered, do not open it yet.
  • Make one clear video, with no pauses, cuts, or edits. Show the box from all sides. Then say on the video that the box looks tampered, so you are now cutting it open, and open it while the camera is still recording.
  • After you open it, if the product inside is the one you ordered, you can stop the video. Nothing more is needed.
  • If the item inside is not what you ordered, record that full video and share it with us immediately for our review and sharing it ahead with the concerned courier partner accordingly. Courier companies do not accept our complaint without a clear, unedited unboxing video, and in such cases, we will not be able to provide you with a resolution from our end either.

Thanks for your understanding and following these preventive steps to completely avoid any sort of frauds by the courier partners.

If tracking shows an order as delivered but it has not been received, the customer must contact SABBAB promptly so an investigation can be raised with the courier. Resolution will be based on the courier's records, delivery proof and the available evidence.

LIMITATION AND POLICY MISUSE

SABBAB may investigate and refuse claims involving false information, altered evidence, product substitution, deliberate damage, delivery manipulation or other suspected fraud or policy abuse. Where permitted by law, SABBAB may cancel affected orders, restrict future transactions, suspend associated customer accounts and recover losses or costs caused by such conduct.

Nothing in this policy makes SABBAB responsible for an event caused by inaccurate customer information, customer instructions to a courier, premature disclosure of a delivery OTP, refusal or non-payment, or another matter outside SABBAB's reasonable control, except to the extent liability cannot legally be excluded.

GRIEVANCE AND CUSTOMER SUPPORT

Email: care@sabbab.in
WhatsApp: +91 92058 11919
Support hours: Monday to Saturday, 10:30 AM–6:30 PM IST
Closed on Sundays and National Holidays.

Order-related communication must be sent by email so that it can be properly recorded and tracked.

Nothing in this policy creates any right beyond those expressly stated in it or required by applicable law. Any mandatory consumer right that cannot lawfully be excluded remains unaffected. SABBAB reserves all rights and remedies available under law.